So here is my backpack. I’ve cut the straps and destroyed it. It was the best backpack I’ve had in 20 years of lugging around a computer

So why did I cut the straps?

To answer that, have a look at another photo.

In this one you can see that the zipper on my backpack has broken 😦

So what has that got to do with cutting the straps?

And to answer that, I’ll have to tell you about the support I got from Everki when I told them about the broken zipper.

I have a problem with my Beacon laptop bag. There is part of the zip that seems to have got out of step and missed a bit – and one of the fasteners has become detached. See attached photos.

Is this covered by my “Lifetime Warranty”? If so, what do I do next? I *THINK* I bought it directly from your online store.

BTW – I LOVE the bag – it has been the best bag I have EVER had (and I’ve been carrying a laptop almost daily since 1995)

What followed was a series of exchanges asking me to return the bag, me explaining that I couldn’t because I was travelling so much and so on – every step of the way I got fantastic understanding from Andrea and her supervisor to the point where I didn’t have to return the bag, just a) cut off the serial number, and b) cut the straps.

Here is the result:

A brand new bag shipped to me in Australlia at no expense to me.

Thank you Everki, I love your product and I love your service even more. And a special thanks to Andrea who patiently took me through the process even when I send the wrong pictures!

RedNectar